I am completely and utterly exhausted this evening, so tonight’s post is gonna be a short one, containing a theme which I may return to in time.
My view on resolving issues when things go wrong:
1) Problem solve and find a solution to the issue without getting dragged into an inquisition or the blame game.
2) Devise a plan to minimise the chances of it happening again.
3) If necessary, work out where the system broke down to cause the issue.
Playing the blame game, whilst tempting, is rarely beneficial and can create a negative culture of fear where no-one wants to be the bearer of bad news. Instead, create a culture of open communication where issues can be aired before they become problems.